Five finalists for the 2024 Ops Excellence Awards shared their stories live on stage at Crunchtime's Ops Summit on Nov. 14, 2024, in Boston. Finalists included BBQ Holdings, Five Guys, Jersey Mike's, SPB Hospitality, and Triple T Hospitality Group. Ultimately, SPB Hospitality was announced as the winner after a live audience vote. Now you can watch the presentations and judge for yourself.
Crunchtime customers were invited to submit nominations for the 2024 Ops Excellence Awards during the June 17 - August 19, 2024 nomination period, and a cross-functional team of Crunchtime leaders selected five finalists to compete on stage at the annual customer conference. Criteria for consideration included that the nomination had to have come from a customer of at least one of Crunchtime’s solutions and the story must share about business impact. Stories that included measurable metrics or impacts on KPIs were given preference. Here are some of the notable achievements shared by the finalists:
- From 2022 to 2023, actual vs. theoretical cost variance at corporate locations improved 0.44% or ≈ $1.23M (average $11K/location)
- Standardized compliance training across 10 different brands
- Labor variance declined by $0.83 from 2022 to 2023, and an additional $0.84 from 2023 to 2024 YTD
- Consolidated many POS systems into one
- Lowered both food and labor costs year over year
- 42% admin time savings for labor management (about 4-6 hours per week)
- 6,488 bread invoices and 3,015 US broadline vendor invoices processed weekly
- 4 people manage ops for 94 franchises and 600+ corporate locations
- Time to create schedules reduced by 50%
- Inventory automation reduced admin effort by 75% for both corporate and store-level teams
- Geofencing safeguards increased employee training capacity by up to 5x in a single shift
- Reduced inventory time by 50%
- Hourly labor costs have remained flat, saving ~$1M
- Saved ~ $7 million with an average 1% reduction in food cost
- Revitalized employee training providing all brands with instant access to recipes, SOPs, updated training materials, and ServSafe training certifications in one place
- Lowered actual food cost by 1.5% in just 4 months
- Labor costs reduced by 1.7%
- Lowered days on hand from 6 to 4.75 within 2 weeks of launch
- Improved efficiency and effectiveness of side-by-side hands-on training
At Ops Summit, each finalist was allowed 5-7 minutes to share the background of their story, the successes they achieved, and their plans for the future. Following the presentations, attendees at the conference voted for the winner, votes were tallied, and then the winner was announced.
Watch the full presentation here:
