In restaurants, onboarding, training, and development directly impact customer experiences and your bottom line. But which specific outcomes illustrate the value?
Our recently released guide, Measuring What Matters in Restaurant Operations, illustrates the ROI you can drive back into your business by investing in learning and development initiatives. Measuring and tracking how you onboard, train, and develop employees across all locations can help you understand the value.
Training employees to perform job tasks correctly, efficiently, and confidently is key to maintaining quality operations and customer experiences. Investing in initiatives that train employees to do their jobs well, that develop and retain existing employees, and that help you avoid compliance issues across all locations will surely pay dividends for years to come.
In the high turnover restaurant industry, getting new employees up to speed faster is critical to retaining them longer. As a result, there is massive value to be uncovered by delivering training that creates star employees and keeps them engaged long-term. It takes 19 days on average to get new employees trained.
Learning and development directly impact customer experiences and your bottom line. See which outcomes illustrate the value of investing in better onboarding, training, and development.
As outlined in the guide, restaurants can measure the value of investing in learning and development by tracking a variety of tangible metrics in these 3 key focus areas:
To dive into all the metrics and outcomes across these 3 key focus areas, download Measuring What Matters in Restaurant Operations and see the value of investing in better onboarding, training, and development.
The guide also includes a downloadable worksheet that you can use to jot down your own notes and benchmarks, and also share it with anyone responsible for the success of your stores. You’ll also see real ROI outcomes from real brands like Cotton Patch Cafe.
Every interaction your employees have with a guest and each process they carry out has the power to impact the guest experience and make an impression about your brand. As a result, there is massive value to be uncovered by delivering training that creates star employees and keeps them engaged long-term. Download Measuring What Matters in Restaurant Operations to learn where there are opportunities to improve to help you drive value back into your business.