Note: This original version of this blog was published in 2018 and has since been updated
The restaurant technology ecosystem is complex, and there are several ways to slice it.
Where, specifically, have operators invested in technology? At a high level, most restaurant technology falls into one of the following categories:
- Operations Management
- Point of Sale
- Guest Experience
- HR & Financials
- Business Intelligence
To create a roadmap for your own technology investments, we drill deeper into each section
here.
Restaurant management software is always evolving, meaning that new technology and providers are continuously arising. Back in 2018,
The Mixing Bowl published an article to describe key movements and also visualize the many moving parts of the Restaurant Technology Ecosystem. With help from
TechTable, the goal with creating this industry map
"is to help operators visualize the myriad of distinct and overlapping capabilities across the restaurant technology ecosystem."
Download a high-res version of the map
here.The ecosystem breaks down the technologies into two primary layers. The outermost layer contains popular technologies that help restaurants with Guest Experience. The inner layer contains B2B technologies that help with restaurant Operations and Systems. You can think of the two layers as Front-of-House (FOH) Technologies and Back-of-House (BOH) Technologies.
Here's how that ecosystem maps out the layers:
Guest Experience Technologies and Companies
- Marketing Analytics & CRM (16)
- Search & Discovery (14)
- Ordering & Delivery Marketplaces (13)
- Payment (11)
- Reservations & Waitlist (9)
- Corporate Meals & Catering (7)
- Loyalty & Rewards (7)
- Reviews & Reputation Management (7)
Operations & Systems Technologies and Companies
- POS (11)
- Purchasing & Inventory (15)
- Business Intelligence (14)
- Human Resources (10)
- Food Waste Management (5)
- Ordering & Delivery (6)
- Smart Kitchens (5)
- Private Dining (5)
It's important to note that while the map does a great job of making sense of how food tech has become such an important aspect for any multi-unit enterprise operation, the map doesn't include every technology nor every technology provider.
Within the Operations & Systems layer, Crunchtime provides services within Purchasing & Inventory, Business Intelligence, Human Resources, and Food Waste Management segments. Crunchtime's restaurant management software aims to help organizations improve their restaurants across many areas of operations, including inventory, labor, and employee development.
Crunchtime Restaurant Management Software Resources:
- Restaurant Forecasting Spreadsheet
- Restaurant Inventory App
- Restaurant Operations
- Restaurant Revenue Forecast
- Restaurant Management Software Reviews
- Restaurant Insider
- Restaurant Manager Software
- Restaurant System
- Restaurant Managing
- Restaurant Pos Systems
- Restaurant Management And Accounting Software
- Restaurants Software
- Restaurant Point Of Sale
- Best POS System For Restaurant
- Restaurant Management Software Price
- Restaurant Management Apps
- Restaurant Management Software Market
- Restaurant Management Software Industry
- Restaurant Management Software Features
- Restaurant Management Software Demo
Contact us to learn more:
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