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A letter to our customers from Bill Bellissimo, CEO

04/15/20

To our valued Partners,

As you may know, May of this year is the 25th anniversary of my founding of CrunchTime. A period that should have been joyous for our company has instead been defined by the horrific COVID-19 pandemic. As our friends and partners around the world are experiencing such great pain and uncertainty navigating their daily lives, I have spent a great deal of time reflecting on the journey that our company has taken.

Over the past quarter century, we have managed through the internet bubble of 2000, the attacks of 9/11, the financial crisis of 2008, and the more mundane challenges of bootstrapping a technology company to become a global leader. At every turn we have emerged stronger by staying close to our customers, managing our finances responsibly, and investing in the amazing team members that we have had the opportunity to work with. Nothing I have seen in those 25 years could have prepared me for what we are all experiencing today.

In this time of great uncertainty and confusion, we are determined to focus on those things that we can control, and to operate in a methodical, responsible and pragmatic manner. I want to affirm certain fundamentals of that approach as we move forward.

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  • While we have undergone a necessary salary adjustment across the board, we have no plans for a reduction in workforce. There is pain for all of us, but in this perilous time it is important that our team feels safe and secure in their employment with our company. We will do our best to support our team.
  • Every customer should expect the same level of service they have always received from CrunchTime. We continue to work diligently to provide all customers with first-class support, to drive development on an important release for the 2nd quarter, and to continue testing and hardening our infrastructure.
  • Throughout this period of unprecedented challenge to our industry, we are working with every customer to understand their financial challenges, while supporting them with uncompromised levels of service. Customers should never hesitate to contact me or my team if they think we can help them navigate this perilous path.
  • We will continue to work closely and respectfully with all of our vendors and partners (as they have with us) to navigate a sound path forward for all.

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In this most difficult time, I draw incredible strength from the resilience and warmth of the relationships we have forged over the years. While I believe the platform we have built is remarkable, nothing is more important to me or this organization than the people: our customers, our team members, and our partners. I am incredibly grateful to have experienced this with each of you and feel blessed that you have chosen to work with us, to push us, and to drive us to be better. While there are certainly great challenges ahead, I believe we can all emerge stronger on the other side. Armed with 25 years of mistakes, successes, and valuable lessons learned, we are committed to doing everything in our power to make that a reality.

Be safe, be careful and hug your loved ones,

Bill Bellissimo, CEO
CrunchTime! Information Systems, Inc.