Core Suite Features

System Maintenance & Support

Technology Implementation

Employee Portal App

Data Warehouse & Intelligence

Enterprise Licensing

Mobile Productivity Apps

Core Suite Features

  • Core inventory including ordering, receiving, waste tracking, prep planning and production, blind count inventories, and store to store transfers
  • Effectively real-time integration to POS at check-level detail to support perpetual inventory. Also time punch integration supports real time labor reporting, planning and analysis
  • Workflow and exception management for all key processes; leveraging data science / AI for proactive automations of key processes
  • Enterprise and store-level reporting, including over 70 standard reports, 35 flash reports and 150 KPI’s
  • Sales forecasting at 15-minute detail, including 8 different default forecasting methodologies
  • Configurable dashboards, alerts and dynamic task lists
  • Full integration with weather services to assist in forecasting day’s results
  • Fully integrated Manager’s Log and Shift Notes
  • Food cost management, including comprehensive Actual vs Theoretical food cost and labor analytics
  • Real time Profit and Loss statements
  • System has over 900 user group settings so that corporate and franchise entities have great control over who can perform functions and access information in the system. You can create an unlimited number of user groups
  • Ability to load fixed and variable staffing standards to support and generate optimized labor schedules
  • Labor management includes employee maintenance, labor scheduling and optimization, configurable labor law compliance and exports to payroll systems
  • Bi-directional integration with POS support uploading employees and schedules to the POS
  • Comprehensive support of LTOs from a forecasting and consumption perspective
  • Enterprise Setup, Configuration and Administration
  • Full supply chain capabilities include vendor management, electronic vendor integration and contract compliance
  • Robust menu engineering & optimization
  • Support of an unlimited number of mutually exclusive operating hierarchies
  • Full international capabilities including multi- language, multi-currency, formatting and multi-time zone support
  • Integration of all transaction sets to financial systems

System Maintenance & Support

  • Level 2 CrunchTime user support
  • 24x7x365 system maintenance
  • Pro-active monitoring of all environments
  • Comprehensive Service Level Agreement
  • SSAE-18 Certification by 3rd Party of all Infrastructure, Operating Processes (development, hosting operations, and support), and Corporate Governance to ensure the highest standards of redundancy, resilience, system performance, and compliance with SLA
  • Code is instrumented and all SQL performance is proactively monitored to ensure performance is consistent with standards
  • Customer portal that supports case submission and provides status of all outstanding cases
  • Customer portal also provides a searchable knowledge base
  • End User and Technical Documentation, Context Sensitive Help, E-learning suite with over 100 CrunchTime courses, integration with Walk-Me™ Adaptive Learning Platform, and periodic Webinars, Newsletters, and Video learning content
  • Subscription to quarterly upgrades and interim patch releases
  • Upgrades are driven by the feedback of our user community with road-mapped customization and enhancements provided at no additional cost to customers
  • Regularly scheduled infrastructure maintenance to ensure the latest security patches, firmware, and equipment is implemented at our data centers
  • CrunchTime leadership provides bi-annual 360 review with your company leadership to review and analyze opportunities with usage of the system

Technology Implementation

  • Professionally managed implementation by CrunchTime’s client services team
  • World-class project planning with daily check-ins
  • Deep commitment to on time, on budget delivery of the CrunchTime solution
  • On site working directly with your team and unlimited remote support

Employee Portal App

  • Team member app for viewing schedules, messages, and tasks
  • Team members can offer up existing shifts, swap shifts, pick up open shifts, update availability and request time-off
  • Available as a web app or native mobile app
  • No charge to the employee for the native mobile APP (available on IOS and Android)
  • Team members can view and approve time worked and evaluate schedules and shift performance
  • Fully integrated management workflow for approving all employee requests
  • Full support of employees working multiple locations.
  • Full auditability of all transactions and requests

Data Warehouse & Intelligence

  • Data warehouse and business intelligence solution, powered by MicroStrategy and Oracle.
  • Over 20,000 metrics provided in the system, along with a default library of commonly used reports and dashboards
  • Support for external data sets integrated into CrunchTime
  • Users can create their own dashboards, reports, alerts, visualizations, and data cubes using native metrics or creating their own
  • Ability to publish content using user subscriptions or directly into Net Chef
  • Includes Power Users, Analysts and Consumer Users

Enterprise Licensing

  • CrunchTime-owned hosting environment at Internap data center
  • World class equipment and hosting infrastructure with no single point of failure
  • Equipment, network, and underlying tools are constantly being upgraded to meet the demands of our user community
  • Single tenanted database server on a RAC cluster using Oracle Enterprise edition
  • Fully functioning Sandbox in addition to the production environment
  • Hot Disaster Recovery site with 15-minute recovery point objective and 2 hour return to operation
  • Integration to key systems including POS, accounting and payroll
  • Platform enables “above store” users across the enterprise to configure business rules, custom workflows reflective of their business unit.
  • Supports localization of labor rule configuration at the Franchise Level
  • Recipe and supplier configuration
  • Enables access for customers to perform
  • Internal “data guard” environment provides resiliency at the database level and enables CT to route queries to those servers to distribute workload and improve performance

Mobile Productivity Apps

TeamworX

  • An employee self-service portal designed to keep the entire team on the same page regarding who’s working when. Integrates seamlessly with Labor Management Operations platform. Available as an iOS and Android mobile app or as a web-based, zero footprint and device-aware web app. As a web app, it can run on any phone, tablet, or computer.

Line Check

  • A tablet application that can quickly guide team members through important food safety tasks and checklists. Users can set preparation standards and notifications for completions and failures to ensure every food item is properly examined and measured against established standards.

Impact

  • A mobile app that gives you the 50 most important KPI metrics to your organization right in your pocket. Includes alerts, single-store and consolidated views. Available on iOS and Apple Watch devices, and as an Android app.

Reconciler

  • A mobile app used to easily and efficiently receive vendor orders. Integrates with Food Operations platform to update all of your inventory levels. Available as an iOS and Android mobile app.

Counter

  • A mobile counting app that allows multiple users to simultaneously scan, count, and record inventory items. Integrates with Food Operations platform to update all of your inventory levels. Available as an iOS and Android mobile app.

KitchenSync

  • A mobile app that seamlessly connects the prep staff’s activities directly to the Food Operations platform, immediately updating inventory levels that can trigger prep and purchasing alerts. KitchenSync displays recipe information, production instructions, plating instructions, recipe pictures, video, cost information, and nutritional and allergen information. Available as an iOS and Android mobile app.

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