Achieving More Through Teamwork - Employee

Course Abstract

10 minutes

Improve customer service by improving teamwork among your employees. This course will help employees understand what makes a good team member and how cohesive teamwork benefits everyone, especially the guest. With specific examples of good communication, proactively helping other team members, and focusing on guest impact, employees will be ready to work for the greater good of the whole team.

• Demonstrates how teamwork contributes to great customer service
  
  
• Interactively explores the characteristics of an ideal team member, including best practices in communication and the importance of being inclusive and positive

• Uses scenario-based decisions to practice how to be a good team member
  
  
• Illustrates behaviors of a good teammate through a co-worker selection activity