Achieving More Through Teamwork - Manager

Course Abstract

15 minutes

Earn customer loyalty by teaching your team to work together to provide the best possible experience in your restaurant. By working together, employees are able to see more opportunities for service and are better able to identify potential problems. This course will help managers understand what makes a good team member and how to achieve cohesive teamwork through leadership and coaching.

• Demonstrates how teamwork contributes to great customer service
  
  
• Interactively explores the characteristics of an ideal team member, including best practices in communication and the importance of being inclusive and positive
  
  
• Illustrates behaviors of a good teammate through a co-worker selection activity

• Explores methods to create an environment in which teamwork is encouraged, including training employees to see the big picture
  
  
• Discusses methods for dealing with conflict among team members