Conflict Resolution for Managers

Course Abstract

20 minutes

Help managers recognize the signs of conflict and manage the situation in a new way that results in a peaceful resolution for everyone. This course covers understanding the cause of conflict, spotting the signs of conflict, using a de-escalation toolkit, and resolving the conflict using the LEAPS method.

• Interactively explores how to recognize the warning signs of conflict
  
  
• Explains the importance of understanding the cause of conflict
  
  
• Demonstrates how to defuse tense situations

• Details the components in a de-escalation toolkit and how to use them
  
  
• Teaches the LEAPS method to resolve conflict including a practice exercise
  
  
• Shares steps to take if conflict cannot be resolved