Controlling Emotions

Course Abstract

4 minutes

Help your supervisor candidates understand the importance of controlling their emotions, especially in stressful circumstances. This course introduces the concept of emotional intelligence and how to apply it in emotionally-charged situations.

• Illustrates what it’s like to work for someone who is not in control of his or her emotions
  
  
• Provides practical advice for handling an emotional employee using calm discussion and empathy

• Allows practice handling an emotionally-charged situation in a way that produces a positive outcome for the co-worker while protecting the guest experience