Creating a Memorable Visit

Course Abstract

3 minutes

Improve the guest experience by teaching employees the types of actions and behaviors that our guests remember when deciding which restaurant to choose. An interactive game demonstrates the difference between service that is expected and hospitality the guest remembers. Team members will learn how the hospitable actions of team members can earn repeat visits.

• Shows how the hospitable actions of team members make restaurants stand out from the crowd
  
  
• Illustrates the difference between service that is expected and hospitality that makes a memory with an interactive activity

• Discusses finding ways to be helpful and making a personal connection with guests