Diversity in the Workplace

Course Abstract

15 minutes

This diversity course helps employees work more effectively in a diverse workplace by teaching them to treat everyone as they would like to be treated. It demonstrates that treating co-workers and guests with dignity, care, and respect is always the right thing to do, not just from a professional standpoint, but from a personal one as well. Employees will learn the importance of considering how their words and actions, despite motive or intent, can be interpreted by guests or co- workers.

• Scenarios that illustrate the impacts of a hostile or disrespectful workplace and how to diffuse a tense situation by treating everyone with professionalism and respect
  
  
• Understanding how words and actions can be interpreted by co-workers and guests, and the importance of stopping to consider the impacts before speaking

• Video examples that provide real-life scenes demonstrating the importance of treating co-workers and guests with dignity and respect
  
  
• How to look at a situation from the guest’s perspective, and respond with care and consideration