Improving How You're Perceived

Course Abstract

12 minutes

As leaders take on more responsibility, employees', superiors' and guests' perception of them becomes even more critical to their success. Help your managers learn the nuances of professional communication on the phone, in email, in social media and in person. Managers will find out how to improve verbal and non-verbal communication to better manage how others perceive them.

• Tips for speaking on the phone, with a focus on tone and speed
  
  
• Best practices for professional email communications, including the use of abbreviations and emoticons

• How to manage social media responses effectively and professionally
  
  
• Importance of personal appearance to first impressions
  
  
• Understanding that you’re always on stage and being mindful of your surroundings