Improving Your Listening Skills

Course Abstract

7 minutes

Help employees improve their listening skills so they can deliver better service to their customers and work more effectively with their co-workers. This course focuses on active vs. distracted listening, and the importance of providing an effective response to demonstrate the communication was understood.

• Explains the difference between active and distracted listening
  
  
• Explores four tips for improving active listening skill
  
  
• Uses gamification to determine if a listener is active or distracted

• Identifies the impact focus, eye contact, and body language have on communication
  
  
• Demonstrates four active listening techniques to help provide an effective response