Remembering the Guest

Course Abstract

3 minutes

Strengthen guest loyalty by helping employees learn to remember guests’ names and preferences. This course illustrates how to create relationships and provides practical tips for remembering guests. An interactive activity challenges learners to remember details about specific guests.

• Discusses how to turn first-time visitors into regulars by remembering them
  
  
•  Provides tips for remembering guest names using visual association and word play

• Allows learners to practice remembering details about guests with an interactive activity