Setting the Stage for Hospitality

Course Abstract

10 minutes

Ensuring the proper setting for great hospitality is the first step in providing outstanding service to your guests. In this course managers will learn the importance of building guest relationships to the bottom line and the value of creating an emotional connection with each individual. With a focus on increasing return visits one customer at a time, this course sets the stage for higher sales and prepares your team to deliver.

• Explains the impact of return visits on gross sales and profit
  
  
• Features testimonials from other managers sharing their successes
  
  
• Illustrates the difference between technical service execution and building relationships