Solving Problems and Resolving Conflict

Course Abstract

20 minutes

Help your leaders become expert at problem and conflict resolution with a step-by-step, scenario-based guide. Managers will discover how to learn from past mistakes and avoid being paralyzed from fear of making the wrong decision. With better problem solving capabilities, your managers will become expert at resolving conflicts between team members and improving communication with guests, resulting in a happier crew and better guest service.

• Detailed walkthrough of the 8 steps to solve complex problem
  
  
• Identifying the root cause of a problem using “The Five Whys” technique
  
  
• Engaging the team in finding a solution by using brainstorming

• How to make it right for the guest when resolving conflicts
  
  
• Written conflict scenarios and solutions to optionally review for additional context