The Experience

Course Abstract

5 minutes

Create positive visits by showing employees how their actions impact the entire guest experience. This course breaks down how an employee can positively impact the guest at each stage of their visit—from the time they enter the restaurant until they leave.

• Demonstrates how to be guest-ready, including uniforms and work stations
  
  
• Discusses the importance of listening during the ordering process and how to look for clues to identify guest needs in the dining room

• Walks through the full cycle of a guest visit—from the greeting to the farewell—and provides specific actions employees can take to impact guests positively