Unconscious Bias for Employees

Course Abstract

5 minutes

Unconscious bias can be difficult to identify because it happens unintentionally. Help your employees recognize their own biases so they can take steps to avoid impacting the guest or their coworkers. This quick course provides a clear definition of what unconscious bias is and how to use the “Reflect, Challenge, Interact” approach to disrupt the cycle of bias.

• Provides steps to recognize bias and reflect on why it exists
  
  
• Explains the negative impact of bias in terms of guest service, job satisfaction, and ability to communicate with empathy

• Teaches the “Reflect, Challenge, Interact” approach to help your team disrupt the cycle of bias, and reduce the chance they’ll act based on bias
  
  
• Allows practice of process with a scenario-based activity