Unconscious Bias for Managers

Course Abstract

10 minutes

Unconscious bias can be difficult to identify because it happens unintentionally. Help your managers recognize their own biases so they can take steps to avoid impacting guests and team members. This quick course provides a clear definition of what unconscious bias is and how to use the “Reflect, Challenge, Interact” approach to disrupt the cycle of bias. It also introduces four common types of bias that can impact day-to-day management of the team.

• Provides steps to recognize bias, and reflect on why it exists
  
  
• Explains the negative impact of unconscious bias in terms of guest service, job satisfaction, and ability to communicate with empathy
  
  
• Teaches the “Reflect, Challenge, Interact” approach to help you disrupt the cycle of bias by coaching your team on how to counteract bias in the workplace
  
  

• Allows practice of process with a scenario-based activity
  
  
• Examines the four common types of bias that can impact day-to-day management of the team