With a steadfast focus on quality and simplicity, Five Guys has expanded into a global leader in the fast-casual dining space. By maintaining its core values—offering fresh, never-frozen ingredients and exceptional customer service—Five Guys has developed a loyal following worldwide. Their focus on consistency and brand integrity drives seamless operations across all locations.
In 2015, Five Guys was experiencing rapid expansion, with international growth starting and domestic expansion in full force. To support both growth strategies, Five Guys was looking to implement a new BOH operations solution that integrated with a new POS, with must-haves including:
Since adopting Crunchtime, Five Guys has grown from roughly 1,300 locations in 9 countries to over 1,900 in 27 countries.
This mighty team with 45+ years of experience with solutions and more in the industry has not only converted all Five Guys US locations from its legacy system but also expanded the partnership to 1900+ locations across 27 countries (with many more to come)
Inventory Management, Purchasing, and Operational Intelligence
Labor & Scheduling
Five Guys opened 39 domestic locations and 20 international locations in 2024, while managing 5 acquisitions affecting 38 locations.
Five Guys’ success story is a testament to the power of aligning technology with a clear operational vision. By partnering with Crunchtime to streamline inventory, purchasing, operational intelligence, and labor management, Five Guys has achieved remarkable scalability and efficiency while staying true to its commitment to quality. The company's ability to manage a complex global footprint with a lean internal team speaks volumes about its dedication to operational excellence and its ability to overcome challenges in a rapidly changing industry.
As Five Guys prepares to accelerate its growth in 2025, adding new locations and expanding into new countries, its focus on operational consistency and innovation remains unwavering. With a robust partnership and proven processes in place, Five Guys continues to set the standard for fast-casual excellence—building on a legacy of quality while paving the way for an even more impactful future.
Leading up to Ops Summit 2024, Crunchtime customers were invited to submit nominations for Crunchtime’s 2nd annual Ops Excellence Awards. This program honors the outstanding achievements of restaurants and groups that have harnessed the power of Crunchtime to achieve unparalleled operational excellence. Awards nomination requirements included explaining how their organization has harnessed the power of Crunchtime solutions to manage profitability, deliver great customer experiences, and successfully grow their multi-unit operations.
Selecting the top five finalists for the 2024 Ops Excellence Awards was an incredibly challenging task, given the outstanding quality of nominations received. Crunchtime extends its sincere appreciation to every organization that participated and applauds the remarkable progress so many teams have made in advancing operational excellence.
The finalists—BBQ Holdings, Five Guys, Jersey Mike’s, SPB Hospitality, and Triple T Hospitality—were recognized for their exceptional dedication to operational excellence. These organizations have successfully leveraged technology and collaboration to address challenges and consistently exceed expectations.
Representatives from all five finalists took the stage at Crunchtime’s 2024 Ops Summit to present their success stories. Their achievements underscore impressive leadership, innovation, and a steadfast commitment to operational excellence in a highly competitive landscape.
To learn more about all of the 2024 Ops Excellence Award finalists, click here.
