It wasn’t easy narrowing down the top five finalists for the 2024 Ops Excellence Awards—there were so many incredible nominations. It's been truly inspiring to see the amazing progress so many restaurant teams are making in their journey toward operational excellence.
The finalists—BBQ Holdings, Five Guys, Jersey Mike’s, SPB Hospitality, and Triple T Hospitality—have fully embraced technology to solve challenges while consistently exceeding expectations.
Here's a closer look at one of the five finalists, Jersey Mike's.
Rooted in a tradition of quality and community, Jersey Mike’s has grown into a fast-casual powerhouse by staying true to its mission of delivering fresh, made-to-order subs with exceptional service. With a focus on operational excellence and strong franchise partnerships, Jersey Mike’s continues to scale while maintaining its local charm and commitment to giving back.
Jersey Mike’s achieves smart growth as a brand, with approximately 300 units added per year. It was in need of a product suite that could scale along with it as the brand continued to grow and could also allow store operators to isolate and focus on their own in-store team and customers (without the noise of more information than they need or being bogged down with admin tasks), with must-haves including the ability to:
Inventory & Purchasing Management
Operational Intelligence
Labor & Scheduling
Learning & Development (TalentLink)
Operations Execution (Zenput)
Jersey Mike’s journey to operational excellence is a testament to its dedication to smart growth and unwavering commitment to quality. By leveraging Crunchtime’s solutions, the brand has streamlined processes, empowered store operators, and enhanced decision-making across the board. This focus on scalable, data-driven operations ensures that Jersey Mike’s can maintain its reputation for fresh, made-to-order subs and exceptional service as it continues to expand.
As Jersey Mike’s looks ahead to international growth and further scaling its domestic footprint, the brand remains a shining example of how operational excellence fuels success. With Crunchtime as a strategic partner, Jersey Mike’s is not only meeting the challenges of rapid expansion but thriving, all while staying true to the core values that have earned it a loyal customer base.
Crunchtime customers were invited to nominate their organizations for the 2nd annual Ops Excellence Awards in the lead-up to Ops Summit 2024. This program celebrates the exceptional accomplishments of restaurants and groups that have leveraged Crunchtime to drive operational excellence to new heights. To qualify, nominees had to showcase how they’ve used Crunchtime solutions to boost profitability, deliver outstanding customer experiences, and scale their multi-unit operations successfully.
During the customer conference, representatives from all five finalists took the stage to present their success stories. Their achievements underscore impressive leadership, innovation, and a steadfast commitment to operational excellence in a highly competitive landscape.
To learn more about all of the 2024 Ops Excellence Award finalists, click here.
