Who We Are

We are Industry Veterans

Our award-winning client services team members are restaurant people. We believe it’s critical that your questions are answered by people who understand your business and are prepared to respond with urgency.

We are Implementation Experts

We have implemented our solution with great operators all around the world - in over 30 countries! Every situation is different, but we have developed a world-class implementation process. We will listen intently to your priorities and then develop a plan that is highly structured and collaborative. We are ready to go as fast as you are.

We are Committed to Collaboration

Critical to our success is the way we collaborate with our customers. We listen, we evaluate, we plan, and we communicate to ensure alignment. Once we make a commitment, we employ the full resources of our organization to deliver on that commitment. What our customers think matters deeply to our organization.

We are Technologists

CrunchTime was the first company in the hospitality industry to offer a SaaS BOH solution. We’ve built a great team of technologists to design, develop and test our platform and to ensure our infrastructure is highly scalable for fast growing brands. A quarterly release cycle forces us to think critically about features and the underlying technology.

We are Here to Help

From Australia to the UAE, our Boston, USA-based client services team is dedicated to maximizing your ROI from CrunchTime through a structured, collaborative process. You will have a dedicated customer success manager and access to a customer service portal, a knowledge base, and collaboration tools to ensure that you will always know the status of each initiative and that we are accountable to delivering results.

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We are Connected to our Community

Since the founding of CrunchTime, our commitment to our community has been a core belief of our team. We encourage all team members to perform community service on a monthly basis and we provide our software at no cost to non-profits in our community that can benefit from its use.

Our Leadership

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Bill Bellissimo

President & CEO

Bill is the Founder and President of CrunchTime! Information Systems. Prior to founding CrunchTime in 1995, Bill was the President of a large restaurant chain in the northeastern United States. Prior to working in the foodservice industry, Bill was a banker on Wall Street. He has an Economics and Political Science degree from Yale University.

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Rob Mueller

Chief Financial Officer

Rob joined CrunchTime in 2018 as Vice President of Finance & Accounting. Prior to joining CrunchTime Rob was the VP of Finance at SingleHop, a Managed Cloud Hosting Provider, based out of Chicago, IL. Previous to that Rob worked at Rewards Network, a financial and marketing services firm focused on the restaurant industry. Rob has a finance degree from The Ohio State University.

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Ted Ruscitti

Chief Experience Officer

Ted joined CrunchTime in 2021 as our Chief Experience Officer. As CXO, Ted is responsible for designing and delivering outstanding customer experiences, prioritizing our customers’ viewpoints in our decision-making processes and tracking the key performance indicators that measure customer success. A SaaS professional with more than 20 years of experience, Ted was most recently with SmashFly Technologies, where he provided world-class client service and support leadership as their Chief Customer Officer, and later as Chief Operating Officer. Ted holds a BA from Boston College.

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Erik Cox

Vice President, Product Strategy

Erik joined CrunchTime in 2008 as part of the Client Services team. Since that time he has served various roles including Manager of Product Training and Director of Customer Success. As Vice President of Product Strategy Erik leads the product management teams and ensures alignment across our full suite of applications. Prior to joining CrunchTime Erik spent twenty years in restaurant operations, most recently Uno Chicago Grill. Erik is a graduate of Boston University.

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James Krawczynski

Vice President, Development

James has been leading CrunchTime’s technical organizations since 2008 in various roles including Database Architect and Director of Product Development. As Vice President of Product Development, he leads business analysis, database development, application development, quality assurance, business intelligence and technical support. Prior to joining CrunchTime, James was the Director of O.B.A. Implementation Technology for Workscape, Inc. where he drove the technology that supported the online benefits enrollment of millions of employees across the United States and Canada. James is a graduate of Worcester State College.

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David Daugherty

Vice President, General Counsel

David has served as CrunchTime’s Vice President and General Counsel since early 2009. Prior to joining CrunchTime, David practiced corporate and entertainment law, held executive positions with PolyGram Filmed Entertainment, and most recently served as the CEO of EmergiTech, Inc. David graduated Summa Cum Laude and Phi Beta Kappa from Yale University, and graduated from Harvard Law School.

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Andrew Dougherty

Vice President, Sales

Andrew has worked in software and high-tech for 20 years, including 10 years as a co-founder in an energy start-up. Before joining CrunchTime, Andrew served as VP of Sales for SmartSense by Digi and SVP of Sales for TempAlert. Andrew has a BA in Political Science from Colorado College and holds an MBA from MIT Sloan School of Management.

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Pamela Robertson

Vice President, Marketing

Pamela joined CrunchTime from TransUnion where she led Global B2B Marketing, based out of Chicago. Prior to that she built and led marketing functions at several public and private companies, including Experian Marketing Services and Inforte Corp. She has also served as a consultant to top technology brands, where she specialized in connecting customers to the products and solutions that helped them thrive. Pamela is a graduate of Boston University.

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Jonathan Quint

Vice President, Information Technology

Jonathan joined CrunchTime in April of 2021. Prior to CrunchTime Jonathan was the Chief Technology Officer at Data Axle he was responsible for infrastructure, development, and security. Prior to Data Axle, Jonathan was Senior Vice President of Information Services at Grand Circle Travel and Overseas Adventure where he was responsible for all IT functions including contact center technologies, reservation systems and in-house and small boat hotel and restaurant systems.

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Michael Ghelli

Vice President, Customer Success

Mike has built consulting organizations, Customer Success teams, and services portfolios at five different organizations over his career. Those teams made it faster and easier for customers to adopt their Application Performance Management solutions. At CrunchTime, Mike leads the Customer Success organization that engages with customers through their lifecycle, and which serves as the customer advocate within CrunchTime. Mike is a graduate of Stonehill College with an MBA from Bentley University.

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Working With Us

Technology careers should be about working with terrific people, constant learning, the chance to make your mark, and earning recognition for a job well done.

We are Built-in Boston

Best places to work in 2021

BuiltinBoston.com recently named CrunchTime one of the 2021 Best Places to Work in Boston! We’re quite humbled to say the least.

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Centrally Located

Easy commute (and flexible)

We’re a 2-minute walk from MBTA North Station and the Haymarket T. There's always something happening just a few steps from the best restaurants in the city and the TD Garden - home of the Bruins and Celtics.

NORTH STATION

Collaboration

Working together towards transforming the hospitality industry

We are technology leaders who are transforming the restaurant industry, while at the same time remaining actively involved in our local community. We do not compromise on being the best and have a track record of excellence. There is a lot of hard work ahead of us, but the CrunchTime success story will continue to be written by the great people who work here.

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And the best part…

Perks & Benefits

Full-time CrunchTime team members enjoy access to a progressive benefits program which includes the following:

  • Health insurance
  • Dental insurance & vision plan
  • Disability insurance
  • Life and AD&D insurance
  • Flexible spending accounts for dependent & medical care
  • Generous PTO
  • Generous Parental Leave (up to 5 weeks paid)
  • 401K Plan with Employer Match
  • Employee Assistance Program (EAP)
  • Educational assistance for approved courses
  • Subsidized gym membership
  • Employee referral bonus
  • Subsidized & pre-tax commuter benefits
  • Standing desks
  • Community service volunteer opportunities
  • Catered lunch every Friday
  • Bagels every Tuesday
  • Premium Coffees and Beverages
  • Rec Room & Thirsty Thursdays
  • Flexible office hours

This list provides a general summary of current benefits. Questions regarding the CrunchTime benefits program should be directed to Human Resources. The benefits described here are subject to change at any time. CrunchTime Information Systems, Inc. is an Equal Opportunity Employer.

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